Alignment of people, process and structure are key to an organization’s success. And a critical player in ensuring that alignment is the HR department. When the HR strategies, policies, practices and messages align with organizational goals and culture, GREAT things can happen. Following a significant leadership change within a local community bank, Performance Dimensions Group was hired to support the existing HR function of the organization. Goals for the work included review of existing policies and practices, including performance management, to ensure that the new management and leadership culture was accurately reflected and supported within the organization. In addition to providing behind-the-scenes senior HR “bench strength”, together with the existing team, the organization adopted policies and internal practices that effectively aligned with organizational goals while improving internal customer service.