Sales and Customer Service Assessments & Solutions

In today’s business world, it can be difficult to select employees with the correct behavioral characteristics for customer service jobs. The Customer Service Profile is a customer service assessment that measures how well a person fits specific customer service jobs in your organization. This employee assessment is based on various characteristics identified through Profiles International’s carefully compiled research. It includes a customer service skills test and customer representative test. There are also vertical specialty versions available in hospitality, healthcare, financial services and retail.

You are probably familiar with the “80-20” rule in sales in which 20 percent of the sales people make 80 percent of the sales. The ProfileXTSales is the solution. By hiring sales people who match your top performers, the ProfileXT Sales Assessment will help you beat the “80-20” rule once and for all. Profiles Sales Assessment measures how well a person fits specific sales jobs in your organization so that you can optimize sales performance. It is used primarily for selecting, on-boarding and managing sales people and account managers. Our “job modeling” feature is unique, and can be customized by company, sales position, department, manager, geography, or any combination of these factors. The sales assessment enables you to evaluate an individual based on the qualities required to perform successfully. The data is based on your top-performing sales people in a specific sales job in your organization. This sales assessment also predicts on-the-job performance in seven critical sales behaviors: prospecting, call reluctance, closing the sale, self-starting, working with a team, building and maintaining relationships, and compensation preference.

Download White Paper: “7 Factors to Build Extreme Customer Loyalty”